Privacy Policy

Privacy Policy for Puffin Property Management

Effective Date: 1/1/2025

Last Updated: 1/10/2025

Puffin Property Management (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our services, including compliance with The Call Registry, the Telephone Consumer Protection Act (TCPA), state of Maine privacy laws, and applicable federal regulations.

1. Information We Collect

We may collect the following types of information:
1.1 Personal Information
- Name, address, phone number, and email address
- Consent preferences (e.g., opt-in or opt-out for calls, texts, or marketing materials)
1.2 Usage Information
- IP address and device information when you visit our website
- Interaction data (e.g., call times, call duration, and consent records)
1.3 Sensitive Information
We do not intentionally collect sensitive information unless required by law and with explicit consent.

2. How We Use Your Information

We use your information for the following purposes:
- To Contact You: To respond to inquiries, provide services, or deliver communications for which you have consented.
- To Comply with Laws: To ensure compliance with The Call Registry, TCPA, Maine’s consumer privacy laws, and all applicable federal regulations.
- To Prevent Fraud: To verify identity, investigate unauthorized activity, and protect our services.

3. Compliance with The Call Registry and Do Not Call Laws

We strictly adhere to The Call Registry requirements and applicable laws, including:
- Do Not Call Lists: We honor requests to not receive telemarketing calls by maintaining an updated Do Not Call list.
- Prior Consent: We obtain express written consent before making automated, prerecorded, or telemarketing calls, in compliance with the TCPA and state laws.
- Opt-Out Options: You may opt out of receiving marketing communications at any time by contacting us using the information provided below.

4. Sharing and Disclosure of Information

We do not sell or share your personal information for monetary or marketing purposes. However, we may share your information in the following circumstances:
- With Service Providers: To support our operations (e.g., IT support, payment processors) under strict confidentiality agreements.
- Legal Requirements: To comply with applicable laws, regulations, or legal processes.



We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

SMS consent is not going to be shared with third parties and your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

5. Frequency and Timing of Messages

Content/Frequency:
- Messages will be sent as needed and may contain property alerts like snow bans, maintenance order updates, appointment reminders or other leasing and property related content.

Timing:
-Messages will be generally be sent between 8am EST and 8pm EST and in the recipient’s recipients local time zone. Property emergencies will be sent during and outside this timeframe.

6. Your Rights and Choices

You have the following rights regarding your information:
- Access and Correction: You can request access to your information or ask us to correct inaccuracies.
- Opt-Out: You can opt out of receiving marketing calls, emails, or text messages by using the unsubscribe link or contacting us.
- Do Not Call Requests: We process Do Not Call requests within [30 days] and ensure compliance with federal and Maine state laws.
- Deletion: You may request that we delete your personal information, subject to legal and operational requirements.

7. Data Retention and Security

We retain your information only as long as necessary for legitimate business purposes and compliance with legal obligations. We employ industry-standard security measures to protect your data from unauthorized access, use, or disclosure.

8. Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. Updates will be posted on our website, and the effective date will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your rights, you may contact us using the information below:

Puffin Management Company
Address: 30 Exchange St. STE 8
Phone: 207-819-9476
Email: rental@puffingmgt.com
Business Hours: 8am EST to 8am EST

To opt out of marketing communications or to register a Do Not Call request, please contact us at 207-910-6289.